Pay rent & your account
Access payments, statements and account information in the secure Buildium Resident Portal.
Resident PortalProperty emergency? We're here 24/7.
Call 519-351-5551 · Ext. 7Call our live emergency answering service at 519-351-5551, extension 7. For immediate danger, call 911. Do not email emergencies.
Resident Resource Centre
Welcome home. We are here to help.
Find the right information quickly, from paying rent to maintenance, insurance and moving out.
Request maintenance
Submit routine maintenance requests and review updates through the Resident Portal.
Report MaintenanceProperty emergency
For urgent property issues, call our 24/7 emergency service at 519-351-5551, extension 7. Call 911 for immediate danger.
Call ParagonInteractive Resident Handbook
Flip through pages with a tap or click. Find care tips, safety, inspections, rent and everyday guidance. Includes a readable text version and downloadable PDF.
Open the Flipbook →Moving in
Approved for a home? Follow the steps for your lease, insurance, utilities, keys and inspection.
Move-In ChecklistTenant insurance
Understand tenant liability and contents coverage, and how to submit proof required by your lease.
Insurance DetailsMoving out
Read your lease and Ontario tenancy requirements, notify the team properly, and prepare for your inspection.
Move-Out GuidanceRent Rewards
Learn more about the benefits and rent-reporting program.
Rent RewardsFrequently asked questions
How do I request a repair?
Use the Resident Portal for routine work. For a property emergency, call 519-351-5551 ext. 7.
What if I am locked out?
See the keys and lockouts guidance in your handbook. After-hours locksmith services and charges may apply.
Who replaces light bulbs?
Residents typically handle bulbs within their units; Paragon coordinates common-area bulbs.
Can I leave early?
Ending a tenancy follows your lease and Ontario tenancy rules. Contact our office to discuss lawful options before making plans.
How do I contact accounting?
Start with your Buildium portal or email the office with your property and unit details; never email payment card details.
How often should I replace furnace filters?
For individually serviced systems, follow the equipment requirements and your handbook; Paragon generally advises every three months where applicable.